Privacy Policy/Consent
TEMPLE COUNSELLING/TEMPLE PSYCHOTHERAPY
PRIVATE PRACTICE PRIVACY POLICY AS AT SEPTEMBER 2020
Web: jtempledesigns.com; templecounselling.com; templepsychotherapy.com;
Introduction:
This privacy policy is to provide information to you, our patient, about how your personal information (which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties. When used in this Policy:
ï“personal information” has the meaning given in the Privacy Act. Generally, it means any information or an opinion that could be used to identify you; and
ï“Sensitive information” is personal information that includes information or an opinion about, for example, your health, criminal record, sexual orientation, religious or philosophical beliefs, and racial, ethnic, cultural, or linguistic background.
This policy will guide the Practice and others in meeting these obligations. It also details to potential clients how the Practice uses their personal information. The policy will be made available to patients upon request. Our Privacy Policy should be read together with our Client Consent Document. By accessing our website or using our services, you are agreeing to be bound by the terms of our Privacy Policy.
TEMPLE COUNSELLING, TEMPLE PSYCHOTHERAPY, J TEMPLE DESIGNS ABN 41 556903165 in its own right (“the Practice”, “J Temple Designs”, “Temple Counselling”, “Temple Psychotherapy”, “therapist”, “clinician”, “we”, “our”, “us”), complies with the Privacy Act 1988, and the Australian Privacy Principles in the Privacy Act, when handling personal information. We also comply with applicable Health Privacy Principles (APP’s) in the Health Records Act, when handling personal information which is health information (“Health Information”). The Practice also complies with all Medicare requirements under the Health Insurance Act 1973. Temple Counselling takes the protection of your personal information very seriously. The Australian Privacy Principles (APP) provide a privacy protection framework that supports the rights and obligations of collection, holding, using, accessing, and correcting personal information. The APP consists of 13 principle-based laws and applies equally to paper-based and digital environments.
TEMPLE COUNSELLING PRACTICE PROCEDURES:
We will:
ïprovide a copy of this policy upon request and ensure practice compliance with the APP, and appropriately deal with your questions or concerns about APP.
ïtake reasonable steps to implement practices, procedures, and systems to ensure compliance with the APP.
ïcollect personal information for the primary purpose of managing a client’s treatment under the service agreement, or for financial claims and payments purposes.
ï use the personal information for the primary purpose and any other purposes outlined in this Privacy Policy.
ïseek additional consent from the patient if the personal information collected may be used for any other purpose not otherwise outlined in this Privacy Policy .
ïprovide you with Authority to Release Confidential Information, Client Consent, Terms & Conditions Form, Additional Services Form, psychometric forms, quotes for services, and estimated inclusive price of requested services.
Why/When Consent is Necessary to Provide: When you register as a Client with the practice, you provide consent for the practice to access and use your personal information so we can provide you with the best possible psychological treatment. Only your therapist or staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this as outlined below.
Consent and Agreements: Upon discussing and agreeing to engage in our services the client, referrer, or other will be provided with a Client Consent, Terms & Conditions Form, Psychometric Forms, Additional Services Forms, quote for services, and estimated inclusive price of requested services. The terms of service and payment are also detailed in this document and will need to be signed/dated at the time of the first appointment or before services are arranged. Any additional information will be included in the consent form and welcome pack provided to clients. Client’s must complete the credit card details section on the consent form to arrange payments and invoicing purposes. The Client will also need to complete the Authority to Release Confidential Information, additionally, details of the parties who will need to be contacted for additional services, also, identifying if they wish a report or information be provided to another party.
The clinician will discuss the consent form and privacy policy in session and the Client is required to review, read, sign, and date this document to acknowledge they have been provided with all the information around additional services, costs, service guidelines, and also agree to pay service fees. Clients will receive the consent form for review and then will need to complete the form. The client’s forms will then be reviewed by the clinician and uploaded securely, prior to services being provided. The Client will be provided with a copy of the consent form and a signed copy will be uploaded to the Client’s file for safe keeping. If a consent form is not signed, no services will be provided until signed. If a Client has made an appointment, but are not willing to sign the consent form, the Practice will then no longer be able to support your treatment and/or refer you to another service provider, at your own expense. Terms of service and prices apply as per the service agreement and policy documents.
Dealing with us Anonymously: You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to deal with you in this manner or unless we are required or authorised by law to only deal with identified individuals.
Use, Collection, & Disclosure Of Information: Temple Counselling complies with the Health Privacy Principles and Ethical Guidelines in the collection, use, and disclosure of all Health Information to ensure that all Health Information is kept strictly confidential. The kind of personal information we may collect will vary depending on who you are, what services you are requesting, and the nature of your interaction with us. Our main purpose for collecting, using, holding, and sharing your personal information is to manage your psychological treatment. We also use it directly or indirectly for business related activities, such as financial claims, processing payments, practice audits, accreditation, supervision (internal/external), and other business processes (eg. trainings).
Information we gather may include your full name, address, email address, age, relationship status, family dynamics, next of kin, heath issues, date of birth, Medicare details, billing information, general appointment information, and other personal information. We collect Health Information from Clients when they attend our clinics for the purposes of arranging appointments and obtaining counselling services. Our practice collects Health Information to provide psychological services to the Clients with a high level of professionalism. We may also collect personal information about you if you interact with us on a business-related basis, as an example, external service providers, contractors, or as a member of the public.
Personal information will not be disclosed to overseas recipients unless the Client consents or such disclosure is otherwise required by law. Personal information will not be used, sold, rented, disseminated, or disclosed for any other purpose. In the event, that unauthorised access, disclosure, or loss of a Client’s personal information occurs; the Practice will activate its data breach plan and use all reasonable endeavours to minimise the risks of potential harm. Moreover, if you do not provide the Practice with all the information, we might not be able to deliver the counselling services you request.
Temple Counselling may collect your personal information in several different ways:
ïwhen you make an initial or subsequent appointment, we will collect personal and demographic information via your registration and completion of a consent form;
ïas necessary for the provision of counselling services, including recording personal information and Health Information which is relevant to your current situation for the purposes of assessment and diagnosis in your Client notes;
ïonly as necessary for the provision of counselling services, or as otherwise in accordance with your consent, or as may be required by law including Court order; or
ïonly from our Clients (or from someone authorised by them) (including a caregiver if you have one); or
ïwhen you register an enquiry, book an appointment, attend the practice, access our Website, subscribe to our newsletter, and/or at any other time from time-to-time in the course of engaging counselling services; or
ïfrom third party service providers – when they refer clients to Temple Counselling, or to provide information to us or invoice us for the provision of services; or
ïwhen we receive enquiries through the Website; or
ïwhen we receive enquiries via email or telephone.
During the course of providing psychological services we may collect personal and clinical information. We may also collect your personal information when you visit our website, email, SMS, phone, make an appointment, or communicate with us through other media outlets. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly at the time of referral.
The Practice collect your personal information primarily when you communicate with us over the phone, in person, letter, SMS, email, referrals, or when you interact with us though social media channels (please note that social media channels, other external websites and email may handle your personal information for their own purposes and they will have their own Privacy Policy that you will need to make yourself familiar with). We may also collect personal information about you, including sensitive information, indirectly from other sources such as your GP or other healthcare professionals, government agencies administering your entitlements and benefits, a carer, a legal professional or a person responsible for your healthcare decisions.
You must not share another person’s personal information with us unless they have signed a consent and confirmed they are aware of our Privacy Policy.
This may include information from:
ïyour Guardian, Lawyer, Enduring Power of Attorney, or another responsible person
ïother involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services, and medical imaging services
ïyour health fund, Medicare, Department of Veterans’ Affairs, EAP provider, employer, or other.
Medicare Requirements/Compliance: The Practice complies with all Medicare requirements under the Health Insurance Act 1973. Medicare has many requirements (under The Health Insurance Act 1973) which are put in place, to allow health professionals to be able to offer rebates under the Medicare rebate scheme. Medicare have a strict compliance and management department, who, actively monitor and assess if service providers are meeting the outlined requirements. If requirements are found to not to be met during investigation, Medicare could conduct an audit and/or professional investigation into whether fraudulent activity has taken place. If Medicare determined benefits have been claimed incorrectly, the Department of Health will recover the money, regardless of how the incorrect payment occurred. Medicare also requires service providers to keep adequate and contemporaneous records up to date and current.
Unsolicited Personal Information: If we received unsolicited personal information about you, we will determine within a reasonable time if we could have collected the information under the APPs if we had solicited the information.
If we determine that we could not have collected the personal information and the information is not contained in a Government record then we will either destroy the information or we will ensure the information is de-identified.
If we determine that we could have collected the information or the information is otherwise contained in a Government record then we will deal with that personal information in accordance with this Privacy Policy.
With Whom Do We Share Your Personal Information: Only people who need to access your information will be able to do so. Your clinical notes are only accessible by the Practice. Other than in the course of providing psychological services, or as otherwise described in this policy, our practice will not share personal information with any third party without your consent. We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent. Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing at the email address at the bottom of the Privacy Policy.
Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data. We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified, and the information is stored within Australia. You can let us know if you do not want your information included before, during, or after your sessions have ended.
We sometimes share your personal information:
ïAssessment for provision of health care services; or
ïwith other healthcare providers or use by a multidisciplinary treating team; or
ïwhen it is required or authorised by law (eg court subpoenas, warrant) or other purposes required or permitted by law; or
ïit is required or authorised by or under an Australian law or a court/tribunal order; or
ïwhen it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent; or
ïin an emergency where your life is at risk and you cannot consent or to assist in locating a missing person; or
ïto establish, exercise or defend an equitable claim or for the purpose of confidential dispute resolution process; or
ïwhen there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification); or
ïduring the course of providing medical services, through Medical Objects, My Health Record (eg via Shared Health Summary, Event Summary, GP Letter); or
ïwith third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with APPs and this policy; or
ïTo liaise with health professionals, Medicare, or your health fund; or
ïTo manage our health and safety processes relating to risk management, safety and security activities, quality assurance, clinical supervision, and accreditation activities; or
ïFor the education or the placement of students or trainees; or
ïTo maintain medical records as required under our policies and by law.
My Health Record: The Practice is not currently registered with My Health Record and request that our referring GPs or related service providers do not upload correspondence from Temple Counselling to My Health Record. The Practice reserves the right to change this policy in the future. It is also the choice of the treating clinician as to whether they utilise My Health Record in the management of their Client files.
Authority to Release Information: If a Client wishes to release information or if Temple Counselling receives a request for release of information from your file by a third party. Prior to releasing information, the Practice will need to ensure you are aware of what the release of information means for you as a current or previous Client of our service. The Client will need to read and sign the release of information document to ensure all sections are completed and you understand what you are signing. If all sections are not completed it may cause delays in releasing your information to the third party or nominated person/organisation. By signing the form, you are indicating you are aware of the risks associated with Temple Counselling releasing your personal information. These risks include (but are not limited to) once the information is released, the Practice does not have control of:
ïWho has access to the released information; or
ïWhere the released information is stored and the security around this storage; or
ïWho the released information is reviewed by; or
ïHow the released information is interpreted; or
ïOther parties the released information may be provided to; or
ïThe reason the information is required; or
ïThe outcome or actions because of any third party reviewing the released information.
Should you have any concerns regarding the above, you are suggested to contact and speak with the third party requesting your information or to seek legal advice about the request. The Practice recommends clinical files, notes, and associated information to be interpreted by a mental health professional to prevent any misunderstanding or misinterpretation. By signing the release, you also consent to the costs associated with releasing information. These may include (but are not limited to): Costs to retrieve and copy the files (time taken), postage costs, or any other costs involved in the production or transfer of the file.
If you require the Practice to obtain payment from a third party, for the production and transfer of your file, you will need to list their details in this document. Please note, unless otherwise specified by the Practice, file notes are only ever released to another mental health professional. Clients will also need to list how they would prefer information to be released and the methods, some being more secure than others: (Fax, Registered Post, Other) will need to be specified. Clients will need to specify the type of information you would like to be released: ¨ Personal Details Page, ¨ Appointment List, ¨ Billing information / Invoices, ¨ Reports from GP, ¨ Copies of referrals (ie. Referral letters, Mental Health Care Plans etc) ¨ Information / communication from third parties (WorkCover, Insurance, Plan Partners) ¨ Testing materials and results ¨ Other will also need to be specified.
Disclosures: There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. Common situations in which we may disclose your personal information to third parties are when:
you have consented to the disclosure; or
we reasonably believe that disclosure is necessary to lessen or prevent a serious threat to the life, health, or safety of any individual, or to public health or safety; or
you would reasonably expect your personal information to be disclosed and disclosure to that third party is for a purpose directly related to the primary purpose for which your personal information was collected, for example, to a GP or medical specialist involved in your care, a hospital for higher levels of care, the ambulance service, government agencies and other third-party payers administering subsidies and benefits to which you may be entitled such as Medicare and Department of Veterans Affairs; or
it is required or authorised by or under an Australian law or a court/tribunal order.
Collecting Personal Information Via Website: Our websites: templecounselling.com; templepsychotherapy.com; jtempledesigns.com is hosted through Squarespace in Australia. Our websites use Analytics, a service which transmits website traffic data to Squarespace servers and possibly other locations outside of Australia. Squarespace Analytics does not identify individual users or associate individual IP addresses with any other data held by Squarespace. Temple Counselling use reports provided by Squarespace Analytics to help us understand website traffic and patterns of usage by users on our website, to help us improve our website and its content. By using our website, you consent to the processing of data about you by Google in the manner described in Squarespace Privacy Policyhttp://www.squarespace.com/privacy?_ga=2.77458390.2144143501.1596892761-1207173190.1594340821 . You can opt-out of Squarespace Analytics if you disable or refuse cookies, disable JavaScript. Our website may contain links to third-party websites and other web related links. Temple Counselling is not responsible for the content or privacy practices employed by websites that are linked from our website. You can access their Privacy Policies on their respective websites.
Our Website may use “cookies”; technology to store data on your computer using the functionality of your browser. Many websites do this because cookies allow the website publisher to do useful things like find out whether the computer has visited the site before. You can choose to modify your browser to prevent cookie use; however, if you do this our service (and our Website) may not work properly. The information stored in the cookie is used to identify you. This enables us to operate an efficient service and to track the patterns of behaviour of visitors to the Website. In the course of serving advertisements to the Website (if any), third-party advertisers or ad servers may place or recognise a unique cookie on your browser. The use of cookies by such third-party advertisers or ad servers is not subject to this Privacy Policy, however, is subject to their own respective privacy policies. Squarespace policy on cookies is located here https://support.squarespace.com/hc/en-us/articles/360001264507.Temple Counselling will only disclose personal information to additional third parties with your consent in accordance with this Privacy Policy or if permitted or authorised to do so by law.
Links: Our website may contain external links to other websites, media, social media, operated by other third parties. We make no representations or warranties in relation to the privacy practice of any other third-party websites, and the Practice is not responsible for the privacy policies or the content of any third-party website located on our webpage.
Consent/Use: By engaging with the Practice or registering your details through the Websites, email, telephone, other media, by completing a Client consent form or otherwise engaging our services, you are consenting to allow Temple Counselling to collect, use, and disclose your personal information (including Health Information) for the purposes specified in this Privacy Policy and related Temple Counselling and Consent Forms. Temple Counselling may use any personal information collected to provide counselling services, operate our Websites, respond to feedback and complaints, communicate with third party service providers, or if needed, to enforce our Client agreement (Client Consent, Terms & Conditions Form) with you if required. If you are a third-party service provider, Temple Counselling will use personal information to communicate, discuss, accept, or deny offers to provide services, correspond in relation to the provision of services requested, and payment of invoices.
Contractors: Temple Counselling at times might engage with, partner, or refer “Contractors” that might or might not be covered within this consent and policy. Temple Counselling encourage its “Contractors” to read and agree with the terms and conditions. The terms and conditions set out in this privacy and consent statement only cover Temple Counselling. Contractors must acknowledge, agree with, and read the Privacy Policy and terms of service.
Intellectual Property: Any (Third party, business, organisation, contractor, volunteer, individual, referral source, service provider, or client) related to business activities or undertakings that are paid or unpaid acknowledges that the Intellectual Property used or created by “Temple Counselling, J Temple Designs, Temple Psychotherapy” and its Associates shall be the sole property of the “J Temple Designs.” Intellectual Property” used or created by “Contractors” in the course of completing or carrying out an “Assignment” shall be the sole property of the “J Temple Designs” and includes:
any material, calculations, drawings, maps, sketches, notes, data, electronic data, computer programs, samples, and other documents produced by “J Temple Designs.”
all industrial, commercial, and intellectual property rights of any kind including but not limited to copyright, trademark, designs, patient, trade, business, or company names, trade secrets, confidential or other proprietary rights or any rights to register such rights whether before or after the date of this Agreement, and whether exisiting in Australia or otherwise.
This provision does not apply to Intellectual Property furnished by the Contractors and not the property of “J Temple Designs,” provided such Intellectual Property is declared or mutually agree to as such by the Contractor to “J Temple Designs” prior to use in connection with the agreed on Assignment.
Holding and Retaining Personal Information: Your personal information is gathered and used for the purpose of providing psychological services, which includes assessing, diagnosing, referring, and treating a Client’s presenting issues. During your treatment you may also be asked to complete a short survey which will be used for service development and marketing. All personal information is retained, in order to document what happens during sessions and to enable the clinician to provide a relevant and informed psychological service.
The Practice holds your personal information primarily in electronic formats. Your personal information is maintained in a secure environment, which can be accessed only by your therapist or authorised staff. The Practice takes reasonable steps to protect the security of the personal information we hold. Personal information is stored on secure servers and on our computers, until we have transfer information to password protected and encrypted external storage devices. Some of the information may be collected in paper-based format, which may be converted to electronic. Computers are required to be locked or logged out of if there is not a direct line of sight with the device, if it is likely someone might be able to view personal or sensitive information.
The original paper copies are destroyed in a secure manner when we no longer require them; we also take reasonable steps to destroy or de-identify your personal information when we no longer need or require it. The Practice conducts regular privacy and data security inspections to assess whether we have adequately implemented these security measures. Sensitive emails communications are encrypted and/or password protected. At times encryption software is used to maintain high level of safety. Additionally, Client Identifying Numbers are used rather than the client's name to maintain confidentiality when required.
Furthermore, we ensure the physical security of paperwork, forms, assessments, referrals, and any other data we receive at the Practice. Physical locks, security systems, firewalls, passcode protection, and other means are used to control access to electronic tools and external storage, also, the Practice uses two-factor authentication when this is available, to access electronic systems and stored data. No data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. Additionally, we are unable to ensure the security of personal information that is left with you or provided to you, for example, a paper-based report or email sent to you or external 3rd party.
Ethical and confidential file management is an integral part of the responsibility held by the Practice and is set out in the Ethical Code of Conduct for Social Worker and allied health professionals. Temple Counselling engages in ethical file management as set out by the APS. The Practice is also legally required to hold a Clients’ personal information, for at least, 7 years from the date of last entry in your file or if you are a minor, until you have attained or would have attained 25 years of age.
Data Security: We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference and from unauthorised access and modification, and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it. Please ensure you provide us with your correct details, and let us know if you believe the information we have about you is inaccurate, incomplete, out of date or misleading (and we will take reasonable steps to correct the information). We will take steps to destroy or permanently de-identify information when it is no longer needed for any purpose for which it may be used or disclosed and when it may lawfully be destroyed or de-identified. We may retain and use de-identified information.
Access to Personal Information: Upon receipt of written request from you we will endeavour to give you access to your personal information within 30 days of that request unless we are not lawfully able to do so.
If possible we will give you access in the manner you request but in certain circumstances you may be required to attend an appointment to discuss the information with your therapist that is responsible for your file and information in it. These appointments are billed at the current private session (51 minute) rates and payable by you at the time of the appointment.
If we do not agree to provide you with access to your personal information then we will give you a written notice that sets out:
a.the reasons for the refusal (except if it is unreasonable to do so);
b.the mechanisms available to you to complain about the refusal; and
c.any other matter prescribed by the regulations at that time.
Correction of Information: If we draw the conclusion that the personal information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading or if you request, in writing for us to correct personal information held about you, then we will take reasonable steps in the circumstances to correct the information to ensure that, having regard to the purpose for which it is held, the information is accurate, up to date, complete, relevant and not misleading.
If we correct personal information that we have previously disclosed to another APP entity and, you request us to notify that APP entity of the change, then we will take reasonable steps to give that notification unless it is impracticable or unlawful to do so.
If we refuse to correct personal information as requested by you then we will give you a written notice that sets out:
a.the reasons for the refusal except to the extent it would be unreasonable to do so; and
b.the mechanisms available to you to complain about the refusal; and
c.any other matter prescribed by the regulations.
If we refuse to correct the personal information as requested by you and you ask as to associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading then we will take reasonable steps to associate that statement in such a way that will make the statement apparent to users of the information.
We will not charge you for a request from you to change your personal information or to have a statement associated with your personal information, correcting the personal information in accordance with the request or associating the statement with your personal information.
Changes to our Privacy Policy: This Privacy Policy may change. We often update our Privacy Policy when our information handling practices change based on best practice and changes to legislation. Any information we hold about you will be governed by our current Privacy Policy. We recommend that you periodically review our Privacy Policy for any changes. Any changes to this Privacy Policy will be effective immediately upon the posting of the revised Privacy Policy on our website. We will not otherwise advise you of any changes to our Privacy Policy. By continuing to use the Website and/or our service following any changes, you will be deemed to have agreed to such changes. If you do not agree with the new terms of this Privacy Policy, as amended from time to time, in whole, or in part, you must terminate your use of the Website and inform us immediately prior to any further receipt of our counselling or other services. The current version of our Privacy Policy is available on our website www.templecounselling.com. For further information on your privacy rights go to: www.privacy.gov.au
Concerns About Your Privacy: You may contact Temple Counselling at any time if you have any questions or concerns about the Privacy Policy or how your personal information has been handled. If a Client or other has a concern about the management and/or use of their personal information they may inform the Temple Counselling in writing via contact information listed below. Upon written request they can obtain a copy of the Australian Privacy Principles (APP’s), which describe their rights and how their personal information should be handled and stored. If we receive a complaint from you, Temple Counselling will investigate and endeavour to respond to you within 30 days.
We will determine what steps (if any) we should take to resolve the complaint. If you are still not satisfied with our response, you may choose to lodge a complaint with the Office of the Australian Information Commissioner about any potential use, misuse, disclosure of, or access to, personal confidential information.
Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au. by phone on 1300 363 992, or Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.
Notifiable Data Breaches Scheme: From 22 February 2018, new amendments to Australia’s Privacy Act established the Notifiable Data Breaches (NDB). The NDB Scheme introduced an obligation to notify individuals whose personal information is involved in a data breach that is likely to result in serious harm. This is termed an ‘eligible data breach’ under the Scheme. The notification must include recommendations about the steps individuals should take in response to the breach. The Australian Information Commissioner (Commissioner) must also be notified of an eligible data breach. In the event of any potential unauthorised access, breach, unauthorised disclosure, or loss of your personal information that is likely to result in serious harm to you or other individuals, Temple Counselling will investigate and notify you and the Office of the Australian Information Commissioner in accordance with the Privacy Act. More detailed information about the NDB Scheme overseen by the Office of the Australian Information Commissioner (OAIC).
Transfer in certain circumstances: If there is a sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation, or liquidation of us then, subject to Ethical Guidelines of the Australia, we may transfer, sell or assign personal information (other than Health Information) collected to one or more relevant third parties. Subject always to your consent, we may also transfer any Health Information we hold about you to your psychologist in the event your psychologist leaves our practice.
Contact: Queries, complaints, requests to access or correction of stored information should be made in writing and sent to:
By email: jtempledesigns@gmail.com
Last updated in Jun 2022